Chen, Yehning; Huang, Rachel; Tsai, John; Tzeng, Larry - In: Journal of Financial Services Research 47 (2015) 1, pp. 115-133
Using data from a Taiwanese finance company, this paper empirically investigates the value of soft information, information that requires the subjective interpretation by the loan officers who collect it and cannot be credibly transmitted to others, for making small business loans. It finds that...