Özlük, Özgür; Elimam, Abdelghani A.; Interaminense, … - In: European Journal of Operational Research 204 (2010) 2, pp. 316-327
Service firms periodically face fluctuating demand levels. They incur high costs to handle peak demand and pay for under-utilized capacity during low demand periods. In this paper, we develop a mixed integer programming (MIP) model based on the real life experience of a Brazilian...