Jiang, Lan; Hoegg, JoAndrea; Dahl, Darren W. - In: Journal of Consumer Research 40 (2013) 3, pp. 412-412
Prior research on consumer response to preferential treatment has focused on treatment that has been earned through loyalty or effort, and most of this work has reported positive outcomes for recipients. Unearned preferential treatment (e.g., receiving a surprise discount, getting a free...