AOL Instant Messenger (IM) is a widely used Internet chat technology. There are indications that users initially do not find it easy to use, and this concerns AOL management; they consider that if popular applications are not easy to use, the ability of AOL to attract and hold loyal customers...

This paper discusses recent developments in understanding and measuring logistics service quality (LSQ) and incorporates a framework (technology acceptance model (TAM)) to assess logistics information technology use and acceptance as an essential component of an expanded model of LSQ. The...