In recent years prominent companies have migrated call centre services to India provoking much-publicized fears for the future of UK employment. This article challenges the widely-held assumption that offshoring voice services is a seamless undertaking, principally through an investigation of...

Despite the integration of telephone and VDU technologies, call centres are not uniform in terms of work organization. It is suggested that diversity can best be understood by reference to a range of quantitative and qualitative characteristics. Consequently, perspectives that treat all call...

Trade union density, defined as the number of union members divided by the total number of workers, fell in Britain from 55% in 1979 to about 41% in 1989. (By comparison, the corresponding U.S. figures for those years are 23% and 16%.) Even before the decline began, British scholars and...

Trade union density, defined as the number of union members divided by the total number of workers, fell in Britain from 55% in 1979 to about 41% in 1989. (By comparison, the corresponding U.S. figures for those years are 23% and 16%.) Even before the decline began, British scholars and...

Energy storage systems (ESS) have the potential to make a significant contribution to planning and operation practises in power systems. While ESS can be used to provide multiple benefits in the power sector, widespread use has been restricted by high technology costs, lack of deployment...

The public sector has been importing private sector methods and practices aimed at generating efficiencies and cost savings. However, the consequences of these changes on the working lives of civil servants are under-researched. This article uses detailed fieldwork to investigate the impact of...

Building integrated photovoltaic (BIPV) systems are likely to become a dominant type of small-scale embedded generator (SSEG) on public low voltage (LV) distribution network in Malaysia due to the enormous amount of initiatives and efforts taken by the government to promote the use of BIPV. The...