Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of...

[eng] The service relations and their regulation. . In this article, it is argued that, in order to integrale services into economic thought, we need further elaboration of the relations of service, that is new technical, social and institutional means of narrowing the gap between supply and...

[fre] La linéarité de la frontière du prix des facteurs . . On se propose, dans cet article, d'élucider un point central de la controverse Samuelson-Garegnani concernant la « frontière du prix des facteurs ». Pour P.A. Samuelson en effet (1962), il est possible de présenter une...

[eng] The output of insurance services and its measurement : a critic al analysis. . This article puts forward a critical examination of the related concepts of « output » and « productivity » for insurance services and the corresponding measurement methods, whether for individual companies...

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.

On the basis of several nationalandinternational studies in thefield of business and professional services the aim of this paperistoreconsider the core question of provider-customer interface. It first shows that the question of the relationships between internal and external business services...