As most of the global economic activity takes place in the form of projects/programs, their effective management and governance is becoming more and more critical to the competitive position of organizations and societies. Project auditing and risk management, elaborate on methodologies that...

The scope of the paper is to present the proper tourist product characteristics and market opportunities by the recipients of the tourist market, aiming at the support of the sustainable tourism design process. These characteristics concern the prospective elevated tourist destinations that may...

A key question is whether the service quality instruments developed for other services’ industries may be used to gauge service quality perceptions in shipping. Grounded on similar studies that test the most widely used American service quality instrument, SERVQUAL, in the commercial shipping...

This article investigates the role of ISO 9000 certification on the financial performance of the port authorities. The financial and scale efficiency of 18 European port authorities, some certified and some not, have been reviewed and results derived using data envelopment analysis. The inputs...

Recent developments in the European Union political agenda, particularly with respect to the role ports that will play in the next decade, emphasise the need for a total re-assessment of the policies pursued by the relevant authorities. A variety of fairly rapid changes, coupled with important...

In recent years, rapid acquisition of information and, subsequently, data sets has taken place making, thus, necessary the use of statistical software in many scientific and professional fields. However, not all users of statistical software have the prerequisite statistical background in order...