Efficient and accurate performance measurement systems serve as a useful tool enabling managers to control, monitor and improve high technology firm processes, productivity and performance. A model is developed for measuring the acceptable performance of high tech firms based on the interaction...

This study applies the Data Envelopment Analysis (DEA)-based Malmquist Productivity Index (MPI) to measure productivity growth in Taiwanese biotechnology industry over time. The contemporaneous MPI and the global MPI are used to estimate and compare changes in productivity. In this study, we...

Although prior research has addressed the influence of production activity and research and development (R&D) on productivity, it is not clear whether production and R&D affect the market value of a firm. This study proposes and verifies an R&D value chain framework to explore the relationship...

This study assesses the efficiency analysis of the 25 Taiwan-based life insurance companies during the period 2003 to 2006 by examining three different subgroups, namely, old domestic companies, new domestic companies and foreign companies. The primary goal of the present study is to compare two...

This study investigates the communication chain of consulting knowledge constituted by consultants and internal lecturers. We analyse the differences between consultants and internal lecturers in their capability of knowledge training and discuss its influence on organisations' absorption of...

Customer loyalty has been suggested as the most important indicator of a firm's advantageous position relative to competitors. The effect of service quality on customer loyalty has been empirically proven in a variety of industries. For industries such as grocery wholesalers whose offerings seem...