This paper shows the means through which, in a permanently evolving environment, characteristic for the knowledge-based economy, an IT company made history. IBM, as the majority of the IT companies during the period from the 1980’s to the present, had its ups and downs, but with the skills of...

A project is usually part of a program that contributes to the regional development strategy. In recent years project management has reached a global level, becoming the main management method used to implement regional development strategies. Evaluating the impact of project implementation is...

Projects financed by the European Union generate effects on organizations that implement them, on stakeholders and on the regions in which they are implemented. Through these projects the development of regions and the achievement of the European objectives, is wanted. These projects have...

The aims of this paper are to provide a conceptual delimitation of educational services and their main and secondary components, and to quantify the level of satisfaction of specific consumers in academic organizations specializing in economics, with a view to restructuring their...

The present paper aims to present a model for evaluating and analysing the employees’ satisfaction, seen as internal customers, from the Romanian metallic confections industry. This study is part of a more complex research whose objective was to develop a diagnostic model for implementation...

In 1989, John Sterman has explained in the famous beer game the bullwhip effect in downstream supply chain and how structure influences behavior of supply chain members. In this article, we try to find answers to the following questions: Does structure influence performance in downstream supply...

Despite the debates still going on, the importance of quality and the quality management in higher education remains a perpetual concern with the field researchers. With regard to quality conceptualization, the difficulty to reach a consensus lies in the variety of fields for which quality needs...

Very often IT domain, with its outcomes, through its multidisciplinary orientation, is an essential contributor to quality assurance of economic bodies and not only. It is difficult nowadays to find out an activity sector or even a sub-sector where software applications, regardless their nature,...

The object of this paper is to examine organizational culture and organizational performance through an analysis of the existent culture models and the empirical studies conducted to examine the corporate culture and organizational performance link. Even though a wide literature has focused on...

Human resources are the most important component of quality management. The total management quality has as an organizational philosophy the Japanese concept of “Kaizen” meaning the continuos improvement. In order to promote the improvement in quality it is necessary to have a general view,...