Calabuig Moreno, Ferran; Prado-Gascó, Vicente; Crespo … - In: Journal of Business Research 68 (2015) 7, pp. 1445-1449
There is a great interest from the academic and professional fields to know the performance of sports enterprises from the point of view of the user and the sport spectators. This study analyzes relationships between service quality, perceived value, satisfaction, future intentions, and emotions...