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Personaleinsatzplanung im Echtzeitbetrieb in Call Centern mit Künstlichen Neuronalen Netzen
Zakhariya, Halyna; Köller, Dr. Frank; Breitner, Prof. … - Institut für Wirtschaftsinformatik, … - 2008
ist daher eine optimierte Personaleinsatzplanung. In der Literatur wird das Call Center Management im Hinblick auf die … Personaleinsatzplanung häufig mit den analytischen Modellen der Warteschlangentheorie gelöst. Es soll festgestellt werden, inwieweit eine … Personaleinsatzplanung mit Hilfe Künstlicher neuronaler Netze des dreilagigen Perzeptrons unter Einsatz des FAUN6- Neurosimulators erfolgen …
Persistent link: https://www.econbiz.de/10005081092
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Optimierung von Warteschlangensystemen in Call Centern auf Basis von Kennzahlenapproximation
Köller, Frank; Breitner, Prof. Dr. Michael H. - Institut für Wirtschaftsinformatik, … - 2005
In diesem Aufsatz wird der Fragestellung nachgegangen, ob neuronale Netze in der Lage sind Kennzahlen für Warteschlangensysteme zu approximieren. Da für die meisten in der Praxis vorkommenden Warteschlangenprobleme keine exakten, expliziten Lösungen für die Warteschlangenkennzahlen...
Persistent link: https://www.econbiz.de/10005081101
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Crew Scheduling for Netherlands Railways: "destination: customer"
Kroon, L.G.; Fischetti, M. - Erasmus Research Institute of Management (ERIM), ERIM … - 2000
: In this paper we describe the use of a set covering model with additional constraints for scheduling train drivers and conductors for the Dutch railway operator NS Reizigers. The schedules were generated according to new rules originating from the project "Destination: Customer" ("Bestemming:...
Persistent link: https://www.econbiz.de/10005288512
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Models and algorithms for Integration of Vehicle and Crew Scheduling
Freling, R.; Huisman, D.; Wagelmans, A.P.M. - Erasmus Research Institute of Management (ERIM), ERIM … - 2000
This paper deals with models, relaxations and algorithms for an integrated approach to vehicle and crew scheduling. We discuss potential benefits of integration and provide an overview of the literature, which considers mainly partial integration. Our approach is new in the sense that we can...
Persistent link: https://www.econbiz.de/10005288691
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Applying an Integrated Approach to Vehicle and Crew Scheduling in Practice
Freling, R.; Huisman, D.; Wagelmans, A.P.M. - Erasmus Research Institute of Management (ERIM), ERIM … - 2000
This paper deals with a practical application of an integrated approach to vehicle and crew scheduling, that we have developed previously. Computational results have shown that our approach can be applied to problems of practical size. However, application of the approach to the actual problems...
Persistent link: https://www.econbiz.de/10005288726
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Reinventing Crew Scheduling at Netherlands Railways
Fischetti, M.; Kroon, L.G.; Timmer, G.; Vromans, M.J.C.M.; … - Erasmus Research Institute of Management (ERIM), ERIM … - 2004
In this paper we describe the successful application of a sophisticated Operations Research model and the corresponding solution techniques for scheduling the 6,500+ drivers and conductors of the Dutch railway operator NS Reizigers (Netherlands Railways). In 2001 the drivers and conductors were...
Persistent link: https://www.econbiz.de/10005288848
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Solving Airline Crew Scheduling Problems by Branch-and-Cut
Hoffman, Karla L.; Padberg, Manfred - In: Management Science 39 (1993) 6, pp. 657-682
The crew scheduling problem is one that has been studied almost continually for the past 40 years but all prior approaches have always approximated the problem of finding an optimal schedule for even the smallest of an airline's fleets. The problem is especially important today since costs for...
Persistent link: https://www.econbiz.de/10009218363
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Models and algorithms for Integration of Vehicle and Crew Scheduling
Huisman, Dennis; Freling, Freling, R.; Wagelmans, … - Erasmus Research Institute of Management (ERIM), … - 2000
This paper deals with models, relaxations and algorithms for an integrated approach to vehicle and crew scheduling. We discuss potential benefits of integration and provide an overview of the literature, which considers mainly partial integration. Our approach is new in the sense that we can...
Persistent link: https://www.econbiz.de/10010837617
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Crew Scheduling for Netherlands Railways: "destination: customer"
Kroon, Kroon, L.G.; Fischetti, Fischetti, M. - Erasmus Research Institute of Management (ERIM), … - 2000
: In this paper we describe the use of a set covering model with additional constraints for scheduling train drivers and conductors for the Dutch railway operator NS Reizigers. The schedules were generated according to new rules originating from the project "Destination: Customer" ("Bestemming:...
Persistent link: https://www.econbiz.de/10010731013
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Applying an Integrated Approach to Vehicle and Crew Scheduling in Practice
Huisman, Dennis; Freling, Freling, R.; Wagelmans, … - Erasmus Research Institute of Management (ERIM), … - 2000
This paper deals with a practical application of an integrated approach to vehicle and crew scheduling, that we have developed previously. Computational results have shown that our approach can be applied to problems of practical size. However, application of the approach to the actual problems...
Persistent link: https://www.econbiz.de/10010731125