This paper gives an account of a real in-depth case study showing the successful application of internal benchmarking to a complex industrial environment. It focuses on improving the efficiency of the 'Distribution Logistics' process of a multinational cable manufacturer spanning three...

This paper focuses on selection of third-party logistics providers supplying the firm with contract logistics services. Decisions on the selection of third-party logistics providers are strategic decisions which have to be long-term orientated considering mutual commitments between the partners...

A phenomenon that is now well known as the bullwhip effect suggests that the variability of orders increases as they move up the supply chain from retailers to wholesalers to manufacturers to suppliers. In this paper, we will focus mainly on measuring the bullwhip effect. Existing approaches...