Prof. Mirela Mazilu Ph.D - In: Annals of University of Craiova - Economic Sciences Series 3 (2010) 38, pp. 8-8
whose profitability is quickly decreasing. Unlike the product quality, service quality is more difficult to define, to judge … and the consumption of services, quality should be defined both based on the process of service provision and the actual … results expressed by consumer satisfaction. To obtain a differential advantage, providers should improve the quality tracking …