Gelisen bilisim teknolojilerinin bir sonucu olan “e – posta” kullanimi isletme ve musteri iliskilerine yeni bir boyut kazandirmistir. Calismada musteri iliskileri araclarindan biri olarak kullanilan “e posta” yonetimi kavrami verilmis ve otel isletmeleri acisindan konu irdelenmistir....

Performance-Based Budgeting (PBB) System is one of the latest techniques achieved in the development process of modern budgeting systems. The system basically requires public institutions to prepare budgets in accordance with market-focused administration approach. The system is based on...