V. Daniel R. Guide , Jr.; Souza, Gilvan C.; Wassenhove, … - In: Management Science 52 (2006) 8, pp. 1200-1214
Manufacturers and their distributors must cope with an increased flow of returned products from their customers. The value of commercial product returns, which we define as products returned for any reason within 90 days of sale, now exceeds $100 billion annually in the United States. Although...