We examine neighborhood structures for heuristic search applicable to a general class of vehicle routing problems (VRPs). Our methodology utilizes a cyclic-order solution encoding, which maps a permutation of the customer set to a collection of many possible VRP solutions. We identify the best...

In the pharmaceutical industry, sales representatives visit doctors to inform them of their products and encourage them to become an active prescriber. On a daily basis, pharmaceutical sales representatives must decide which doctors to visit and the order to visit them. This situation motivates...

In humans, the relationship between experience and productivity, also known as learning (possibly also including forgetting), is non-linear. As a result, prescriptive planning models that seek to manage workforce development through task assignment are difficult to solve. To overcome this...

We study a vehicle routing problem with soft time windows and stochastic travel times. In this problem, we consider stochastic travel times to obtain routes which are both efficient and reliable. In our problem setting, soft time windows allow early and late servicing at customers by incurring...

Hyper-heuristics comprise a set of approaches that are motivated (at least in part) by the goal of automating the design of heuristic methods to solve hard computational search problems. An underlying strategic research challenge is to develop more generally applicable search methodologies. The...

We examine and compare simulation-based algorithms for solving the agent scheduling problem in a multiskill call center. This problem consists in minimizing the total costs of agents under constraints on the expected service level per call type, per period, and aggregated. We propose a solution...