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Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions

Tang, Chaoying; Seal, Craig R.; Naumann, Stefanie E.; … - In: International Review of Management and Marketing 3 (2013) 2, pp. 50-50

Prior research has demonstrated the impact of employee emotional labor strategies (deep and surface acting) on customer behavioral intentions. However, there is limited data on the impact of emotional labor strategy on potential intervening variables and on actual buying decisions. This study...

Persistent link: https://www.econbiz.de/10010640667

The influence of internal marketing by airlines on customer-oriented behavior: A test of the mediating effect of emotional labor

Fu, Yan-Kai - In: Journal of Air Transport Management 32 (2013) C, pp. 49-57

Most studies on internal marketing and customer-oriented behavior have not examined the correlation of these factors with emotional labor, and there are even fewer papers focusing on this subject with respect to airlines in particular. Thus, this study is to include flight attendants' emotional...

Persistent link: https://www.econbiz.de/10010703047

ORGANIZATIONAL CONSEQUENCES OF EMOTIONAL LABOUR IN MANGENENT

Lazanyi, Kornelia - In: APSTRACT: Applied Studies in Agribusiness and Commerce 05 (2011)

Emotional labour, as a self-contained field of research, is only three decades old. This study aims to summarize key findings from investigations of the last ten years in an attempt to provide a reference for interpretation of organizational emotions and the organizational aspects of emotional...

Persistent link: https://www.econbiz.de/10009132433

Labour Market Turnover and Mobility

Patrick D’Arcy; Gustafsson, Linus; Lewis, Christine; … - In: RBA Bulletin (2012) December, pp. 1-12

Labour mobility plays a role in allocating workers to suitable jobs and is important in helping the economy adjust to shocks and structural change. But there are also benefits from longer job tenure, and costs associated with workers changing jobs. This article presents some stylised facts about...

Persistent link: https://www.econbiz.de/10010815268

Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees

Waddar, Mahadevi S.; Aminabhavi, Vijaylaxmi A. - In: Global Business Review 13 (2012) 3, pp. 383-392

The present study is conducted to investigate the emotional labour and organizational role stress of pilots, airhostesses and air traffic controllers. An emotional labour scale (Grandey, 2003) and an organizational role stress scale (Pareek, 1993) are administered on a sample of 90 aircraft...

Persistent link: https://www.econbiz.de/10011006952

Immigration Policies: Competing for Skills

Ochel, Wolfgang - In: CESifo Forum 1 (2000) 4, pp. 27-33

Persistent link: https://www.econbiz.de/10004998681

Learning from Other Economies - for example from Somewhere Down Under

Freeman, Richard B. - In: CESifo DICE Report 5 (2007) 3, pp. 33-37

Persistent link: https://www.econbiz.de/10005056464

Fiscal Equalisation in Australia: High Level VFI and Equity Focused HFE

Warren, Neil - In: CESifo DICE Report 6 (2008) 1, pp. 10-15

Persistent link: https://www.econbiz.de/10005056475

Higher Education Financing in Australia

Chapman, Bruce - In: CESifo DICE Report 5 (2007) 2, pp. 55-61

Persistent link: https://www.econbiz.de/10005037391

Eine Analyse der regionalen Entwicklungen der australischen Milchproduktion

Wolter, Michael - Bundesforschungsinstitut für Lädliche Räume, Wald … - 2013

In der vorliegenden Studie erfolgt eine regionale Analyse der Wettbewerbsfähigkeit der Milch-produktion in Australien … viertgrößter Exporteur auf dem Weltmarkt gehört auch Australien zu diesen Regionen. Von 2000/01 bis 2009/10 ging die … common agricultural policy gets liberalised. As fourth biggest exporter of dairy products on the world market, also Australia …

Persistent link: https://www.econbiz.de/10010985852

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