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Strategic alliances and hotel efficiency in Taiwan
Yeh, Tsai-Lien; Chen, Tser-Yieth; Li, Chia-Kai - In: International Journal of Business Performance Management 13 (2012) 1, pp. 28-45
We evaluate the resource utilisation efficiency with strategy alliances by data envelopment analysis to investigate whether we can reinforce hotel efficiency improvement. The empirical results show that hotels with international chain strategy alliances enjoy higher resource utilisation...
Persistent link: https://www.econbiz.de/10010669276
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Performance analysis on process level: benchmarking of transactions in banking
Burger, Andreas; Moormann, Jurgen - In: International Journal of Banking, Accounting and Finance 2 (2010) 4, pp. 404-420
detection and analysis of process inefficiency. The benchmarking of transactions reveals insights concerning the performance of … as well as the results of an application in a large organisation. The benchmarking approach is based on data envelopment …
Persistent link: https://www.econbiz.de/10009352864
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Identification of benchmarking service units through productivity and quality dimensions
Punniyamoorthy, Murugesan; Murali, R. - In: International Journal of Business Performance Management 12 (2010) 2, pp. 103-122
In this paper, an integrated performance measurement model is developed, considering both productivity and quality dimensions together in one platform. The ranking of the units for the identified quality dimensions is found by the application of analytic hierarchy process (AHP). By using the...
Persistent link: https://www.econbiz.de/10010669317
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A comparative performance evaluation of Taiwan's high-tech industries
Chen, Chung-Jen; Yeh, Quey-Jen - In: International Journal of Business Performance Management 7 (2005) 1, pp. 16-33
comparative performances of six high-tech industries currently developed in Taiwan. These six high-tech industries are …
Persistent link: https://www.econbiz.de/10010669253
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Analyse der Konformitätskosten – dargestellt am Beispiel des Kundenservice eines Versandhandelsunternehmens
Hoeck, Michael - In: Metrika 18 (2007) 1, pp. 61-82
context different costs of service quality are portrayed. In addition, benchmarking via Data Envelopment Analysis (DEA) is …
Persistent link: https://www.econbiz.de/10010995057
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BENCHMARKING ELEMENTS FOR CLUJ-NAPOCA HOTEL INDUSTRY
URCAN, ALEXANDRA; COSMA, SMARANDA ADINA - In: JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA (2010)
's competitive advantage by implementing elements of the benchmarking process to identify local best practices, operational policies … benchmarking process could encourage the formation of a competitive domestic environment, that is open to changes for improving …
Persistent link: https://www.econbiz.de/10010556205
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PORTFOLIO PERFORMANCE BENCHMARKING WITH DATA ENVELOPMENT ANALYSIS
WONG, PHILIP Y. L.; LEUNG, STEPHEN C. H.; GILLEARD, JOHN D. - In: Asia-Pacific Journal of Operational Research (APJOR) 30 (2013) 05, pp. 1350011-1
(FM) benchmarking difficulties: FM performance benchmarking analysis is often unsophisticated, relying heavily on simple … development, FM strategy and planning. FM benchmarking with DEA can enhance continuous improvement in service efficiency and cost … saving. This will help reduce utility cost as well as pollution. This paper fills the gap in the research of FM benchmarking …
Persistent link: https://www.econbiz.de/10010882946
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Air transport performance: current evidences about the efficiency of Italian airports
Brida, Juan Gabriel; Fasone, Vincenzo; Monterubbianesi, … - In: International Journal of Business Performance Management 15 (2014) 4, pp. 351-371
This paper analyses the performance of Italian airports. We construct and estimate a data envelopment analysis, under Charnes, Cooper and Rhodes (CCR), Banker, Charnes and Cooper (BCC) and superefficiency models, in order to obtain efficiency scores for 14 airports for the period 2009-2011. In...
Persistent link: https://www.econbiz.de/10010944832
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Statistical evaluation of Data Envelopment Analysis versus COLS Cobb–Douglas benchmarking models for the 2011 Brazilian tariff revision
Costa, Marcelo Azevedo; Lopes, Ana Lúcia Miranda; … - In: Socio-Economic Planning Sciences 49 (2015) C, pp. 47-60
In 2011, the Brazilian Electricity Regulator (ANEEL) implemented a benchmarking model to evaluate the operational … efficiency of power distribution utilities. The model is based on two benchmarking methods: Data Envelopment Analysis (DEA) and …
Persistent link: https://www.econbiz.de/10011209824
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Analysing financial services industry using data envelopment analysis
Malhotra, Rashmi; Malhotra, D.K.; Lafond, C. Andrew - In: International Journal of Applied Management Science 1 (2009) 3, pp. 217-246
operations research technique, to evaluate the relative financial strength of thirteen financial services firms by benchmarking …
Persistent link: https://www.econbiz.de/10005078552