Withers, Barbara; Ebrahimpour, Maling - In: European Management Journal 18 (2000) 4, pp. 431-443
Garvin's [Garvin, D.A. (1987) Competing on the eight dimensions of quality. Harvard Business Review 65(6), 101-109] eight dimensions of quality have become a widely accepted taxonomy for discussions of product quality. These dimensions were used as the basis for evaluating the impacts of ISO...