We conduct a field study in a U.S. health insurance firm to examine how product customization affects the firm's cost to serve customers through its call center. In our setting, the product is a complex health insurance plan. The firm incurs substantial costs in serving the customers through its...

The present study proposes the classical and Bayesian treatment to the estimation problem of parameters of a k-components load-sharing parallel system in which some of the components follow a constant failure-rate and the remaining follow a linearly increasing failure-rate. In the classical...

We present a simple dynamic equilibrium model for an online exchange where both buyers and sellers arrive according to a exogenously defined stochastic process. The structure of this exchange is motivated by the limit order book mechanism used in stock markets. Both buyers and sellers are...