Interactive computer systems should be viewed as "socio-technical" systems whose acceptance is influenced by an interaction among characteristics of the individual users, the groups and organizations in which they are implemented, and the computer systems themselves. Four months after completing...

Often concepts of sustainability have been criticised for being theoretically ill-founded and lacking practical impact. This paper provides a new theoretical foundation of sustainable development, which is based on a coherent set of three normative and functional categories: systems integrity,...

Often concepts of sustainability have been criticised for being theoretically ill-founded and lacking practical impact. This paper provides a new theoretical foundation of sustainable development, which is based on a coherent set of three normative and functional categories: systems integrity,...

Analysis of service quality from the perspective of the customer has generated much attention. The scale most used to develop such studies is the SERVQUAL. This tool has undergone much criticism, mainly focusing on the situational instability shown by the dimensions in certain cases. This work...

The aim of this paper is to analyze factors influencing workers’ behaviors toward corporate social networks (CSN). Using the integrated model of technology acceptance and users’ satisfaction (Wixom and Todd 2005), the proposed research model explains the usage of a CSN by its perceived...

With the arrival of private schools and competition a new situation has arisen in which, due to long-term survival of some schools, it is necessary to consider marketing activities and service quality in the field of secondary education. It is well-known that during their secondary education...

A number of service companies focus on service differentiation nowadays. The companies that manage to deliver superior service are winners and may serve as an example of how the growth of services has changed business. The first part of the paper presents an analysis of the Croatian car rental...