Service processes, such as consulting, require coordinated efforts from the service recipient (client) and the service provider in order to deliver the desired output – a process known as resource integration. Client involvement directly affects the efficiency of service processes, thereby...

This paper examines the system fill-rate of a one-warehouse N-identical retailer distribution system as a function of warehouse and retailer safety stock. Using the approximation model of Deuermeyer and Schwarz (Deuermeyer, B. L., L. B. Schwarz. 1981. A model for the analysis of system service...

This paper presents a conceptual model of client epistemology and decision making in service engagements through the use of fuzzy variables and fuzzy relations, and it proposes a fuzzy system as a general mechanism for service innovation. A fuzzy systems approach to modeling service processes is...