Inter-organizational systems (IOS) are ICT-based systems that enable organizations to share information and to electronically conduct business across organizational boundaries. Especially since the increasing availability of the Internet, there have been less technological barriers to implement...

Decisions to invest in information systems (IS) are made by many organisations on a very regular basis. Such decisions can vary from quickly identifying the problem, screening options and choosing a solution in a very straightforward way, to very extensive and repeated search, screen, design and...

Implementing an effective inter-organizational system (IOS) requires significant organizational as well as technical changes. These will affect stakeholders with varying degrees of power and with varying degrees of interest in the system ? yet promoters depend on them if the project is to...

Understanding the factors that contribute to the acceptance and use of information systems is a central concern in the field of information systems. Especially in cases where users are relatively free to use an information system (a so called optional information system) it is important for...

Many established airlines are attempting to stimulate customers to shift from traditional distribution channels to online channels. To keep improving the quality this important distribution channel is essential for these airlines to have instruments to assess the performance of their websites....

In this article a conceptual framework of the ordering process, especially the formalisation of this process, is presented. The fundaments of the framework are grounded on the observation that due to information technology and the necessity of reducing control complexity, companies often try to...