abandonments and high costs of cross-training. The most well-known architectures with limited flexibility such as chaining fail …We focus on architectures with limited flexibility for multi-skill call centers. The context is that of call centers … demonstrate its efficiency. Using simulation, we conduct a comprehensive comparison between this architecture and chaining. As a …

flexible manufacturing, we find that minimal flexibility can provide great benefits: Simulation experiments show that when (1 … appropriate combinations, the performance is almost as good as when each agent has all skills. We apply this flexibility property …-class performance constraints. With appropriate flexibility, it suffices to use a suboptimal routing algorithm. Simulation experiments …

to evaluate the benefits of cross-training, in particular chaining practices, on nurse workforce planning under …

investigation of office and industrial occupier displacement and property market filtering in Tyne and Wear using the chaining … technique, Reg. Studies 37 , 381-394. The research uses a chaining technique to study the scale and impact of the displacement … moved and the number of net new jobs generated. Property chaining reveals the extent to which the filtering effect has …