Wiegmans, Bart W.; Rietveld, Piet; Nijkamp, Peter - In: European Transport \ Trasporti Europei (2004) 25-26, pp. 61-80
In any service market, the price/quality relationship is of main importance. In the container terminal handling market, quality is important in attracting and retaining customers. Meeting customer needs and delivering high quality for low costs are critical factors for terminals to be...