Healthcare services are produced jointly by public and private service providers. Simultaneously they are each others' competitors, thus operating in a co-opetition setting. Co-operation enables producing healthcare services efficiently. However, the public service providers have to operate on...

Healthcare systems consist of many different kinds of actors with varying interests and purposes. This forms a complex set of relationships, which can be seen as a network. The interesting question is how to balance in the network the needs of the patient as the customer and the purposes of the...

Knowledge maturity models are used to identify the stages of the evolution process and assess the management attributes when improving the inventory management practices and adopting more sophisticated inventory management techniques. The management attributes are (1) technical tools, (2)...

Social media can enable and significantly increase the collaboration and learning from customers in various ways, for instance by novel social ways of providing and receiving feedback from new products and concepts. We have created a model that can support managers and researchers to better...