Shukla, Archana; Srinivasan, R. - In: Asian Case Research Journal (ACRJ) 11 (2007) 02, pp. 367-384
Bharti Airtel Limited was a leading private sector provider of telecommunication services in India, with a customer base of 8.73 million as of July 2004. The company had two branch companies — Bharti Infotel (that dealt with fixed line, long distance, and enterprise services) and Bharti...