Total quality management (TQM) has continued to develop as a strategic business improvement approach in organisations and within the Operations Management literature. Strategic TQM is a dynamic phenomenon, reflecting the complexity and technology development in the business environment....

The aim of this paper is to build a framework for Quality Process Monitoring and Improvement for SMEs which requires a minimal outlay of resources, and which does not rely on the implementation of external or formal programmes. The Irish economy is heavily dependent on the continual emergence...

Although the U.K. has a common political system, there are distinct regional differences. These differences are reflected in the outcomes of U.K. Government attempts to devise and implement innovation strategy within all parts of the U.K. Northern Ireland's (NI) regional differences are...