The notion that Afghanistan at present is at a decisive point in time is well known. Information systems in Afghan public institutions are no exception. Mainly caused by the lack of available knowledge and competencies with regard to Open Source software, information systems infrastructures - by...

Purpose – The purpose of this paper is to propose and validate a framework that can be used for assessing the level of banks' readiness for providing e-banking services in Jordan. Design/methodology/approach – A questionnaire-based data-gathering technique, descriptive, and analytical...

Holding a new promise for improving efficiency and quality and reducing cost, Health Information Technology (HIT) has become the latest national priority. Selecting three evidence-based national quality indicator systems/models as examples, this paper examines relationships between quality of...

This paper investigates the effectiveness of the critical success factors (CSFs) of total quality management (TQM) on customer service management (CSM) in the Nigerian banking industry. The empirical study was conducted via a survey on six, out of the 22 banks that have implemented TQM due to...

Lots of business experts have great ideas about the ways in which Web technologies can be used to enhance customer/partner relationships, increase market share, enhance competitive advantage, etc. However, many of these e-business ideas never take shape simply because it was so difficult to...

nvesting in IT infrastructure is one of the most challenging tasks facing senior managers who often feel ill equipped to make these decisions. Investing in the right infrastructure at the right time enables rapid implementation of future electronically based business initiatives and cost...

This case study describes how UPS has successfully migrated from a bricks-andmortar environment to a clicks-and- mortar environment. It focuses on the development of an IT capability that positioned UPS to aggressively pursue e-business opportunities. It then describes the firm?s wide ranging...

Delta Air Lines entered e-business with much aplomb when it agreed to provide Priceline.com with its excess inventory (seats on planes) in exchange for a 10% equity position. When Priceline stock soared, Delta sold part of its holding for $750 million. Delta management recognized that e-business...

In only ten years, Google has achieved remarkable success from online search-based advertising. Its search engine is dominant, and its IT infrastructure is the most powerful computing system in the world running on over one million computers and serving more than one billion users globally....

The aim of using information technology and information systems is to improve the efficiency and effectiveness of economic activities. Examined by their size categories, the enterprises operating in the Visegrád group of countries produce different average added value, which can also be...