The automobile industry in the ASEAN countries has expanded rapidly over the last few years. The growth potential of the ASEAN auto market and its now very major absolute importance for the industry warrant a more detailed analysis. In the following report depicts which opportunities the ASEAN...

El objetivo de este trabajo es analizar el proceso de autoevaluación según el modelo de la Fundación Europea para la Gestión de la Calidad (EFQM) en una pequeña y mediana empresa (PYME). Se estudia cómo se desarrolla este proceso y por qué puede tener éxito, indicando sus benéficos,...

We examine the relationship between quality, represented by consumer ratings, and quality-related activities by the customer, represented by maintenance activities in the automotive industry. Based on several converging theoretical perspectives, we present and test a model relating vehicle...

Measuring customer satisfaction can be considered a tool for monitoring, evaluation and quality improvement processes and internal activities, to reflect the degree to which organizations achieve their objectives and goals. The quality of management and the quality of various products have...

China is poised to become a major player in world markets in a variety of industries. The government has recently designated the automobile industry as one of the pillars for its economic growth and development. This paper examines the auto industry as it has developed and its potential within...

The aim of this paper is to develop a conceptual framework explaining the different options of corporate competency division and their regional effects in terms of peripheral acquisition of competencies. The framework is empirically based on an analysis of the Volkswagen Commercial Vehicles...

Garantir ao consumidor final produtos com qualidade, em especial produtos seguros do ponto de vista de saúde humana, é uma questão de sobrevivência e de competitividade dos agentes ligados à cadeia de produção de amendoim e derivados. Sendo assim, esses agentes devem adequar as suas...

The paper shows that a successful sale of a product is determined not only by the quality but also by the country-specific differences in the field of quality management. Although these criteria are world-wide similar, the priorities are national defined differently. Being an essential component...

A company's quality performance is necessarily dependent on its internal quality control and improvement efforts, but also subject to reliable delivery of high quality materials and parts from suppliers. This study identifies four key practices in quality-focused supplier relation and...