This paper is based on a study of the employment practices of one Italian-owned multinational corporation (MNC) and one US-owned MNC in the Italian quick-food service sector and examines such issues as work organization, unionization, employee representation and pay and conditions. The paper...

Dominance effects are normally associated with multinational corporations (MNCs). However, we argue that a strong local competitor can create 'dominance effects' setting the institutional parameters for employment relations in multinational subsidiaries. Moreover such an effect can be...

The article focuses on emotional labour and self-identity at the Irish-owned Aer Lingus airline from 1998 to 2008. It has been suggested that emotional labour is likely to be an increasingly important feature of frontline service jobs. However, in this case management has reduced the level of...

The article examines how and why a new independent trade union was established in McDonald’s Japan in 2006. We discuss these developments both within the McDonald’s ‘system’ and the broader context of the growth of community unions in the Japanese employment system....