Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still … focus on delivering products instead of providing solutions to their customers’ needs. For instance, banks offer business … customer processes becomes increasingly important for enhancing the competitiveness of banks. This paper will present the …

development of banks is greatly based on their capacity to keep their clients and to create a favorable image for the future …

involved in lending decisions; namely, consumers, CEOs, and banks. The main characteristic of anxious periods is that the … bank-level data. We find that banks’ lending falls when consumers and banks are anxious, and this effect is more pronounced …. Subsequently, we study the lending behavior of US banks during the three distinct pools of anxious quarters from 1985-2010, using …

of banking industry, increasing the complex environment in which acts banks and increasing competition on the banking … market. Banking promotion is the method which banks use to spread the world about their products and services to customers …. Many banks use a mix of advertising, to promote their banking product and services. Banks have a unique challenge when it …

relationship between reputation and loyalty: the banks that received the highest ratings of reputation, obtained the poorest …