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Assessing asymmetric response effect of behavioral intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: a case of...
Lin, Jiun-Hung; Lee, Tzong-Ru; Jen, William - In: Transportation 35 (2008) 1, pp. 129-144
Persistent link: https://www.econbiz.de/10005684819
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Generating customer voice based quality improvement strategy for logistics service providers in Taiwan from the perspective of quality function deployment
Lee, Tzong-Ru; Lin, Jiun-Hung - In: International Journal of Logistics Economics and … 1 (2007) 1, pp. 63-76
Logistics Service Providers (LSPs) help connecting buyers and suppliers in supply chains. Hence, logistics quality significantly affects the performance of the supply chain. An intensely competitive business environment necessitates that firms provide services according to customer demand to...
Persistent link: https://www.econbiz.de/10005543989
Cover Image
Generating customer voice based quality improvement strategy for logistics service providers in Taiwan from the perspective of quality function deployment
Lee, Tzong-Ru; Lin, Jiun-Hung - In: International Journal of Logistics Economics and … 1 (2007) 1, pp. 63-76
Logistics Service Providers (LSPs) help connecting buyers and suppliers in supply chains. Hence, logistics quality significantly affects the performance of the supply chain. An intensely competitive business environment necessitates that firms provide services according to customer demand to...
Persistent link: https://www.econbiz.de/10008564296