Within the existing literature, call centre work is defined as a combination of taylorism, emotional labour and surveillance. Yet call centres also involve new forms of customer relationship. Call centre work is abstracted from any geographical location, it can involve many people separate in...

In this paper we explore the impact of the current economic downturn on Polish migrants in the Irish labour market. Ireland appears to be well suited to study the impact of the recession on intra-European migration. The country has not only experienced large-scale inward migration from the new...

Some feminist writings have claimed that ‘bureaucracy’ is inherently ‘patriarchal’. This paper challenges this argument by comparing the experience of women in Ireland in a state sector organization and in a cluster of software firms. While the bureaucratic state company has been...

It is a general understanding that the advanced economies are currently undergoing a fundamental transformation into knowledge-based societies. There is a firm belief that this is based on the development of high-tech industries. Correspondingly, in this scenario low-tech sectors appear to be...

This paper presents the results of a survey administered across 24 countries that examines innovation in manufacturing firms by adopting Hofstede's national cultural framework. The purpose of this study is to test the validity of the "culture-specific" argument as an explanatory construct for...

This paper presents the results of a survey administered across seventeen countries that seeks to examine quality practices, priorities and performance. The participating countries were Argentina, Australia, Belgium, Brazil, China, Croatia, Denmark, Germany, Hungary, Ireland, Italy, Netherlands,...

The purpose of this study is to introduce an analytical framework aimed at critically assessing the governance associated with inter-organisational relations in a Family Business Group (FBG). In this study, we focus on the FBG's distinctive dimensions of analysis, namely, their nature, type,...