Merkert, Rico; Cowie, Jonathan - In: Journal of Air Transport Management 22 (2012) C, pp. 3-8
within types of transport firms in Britain, including rail and bus operating firms but also and importantly of airlines … time. Our results suggest that airlines employ a relatively large number of transaction staff. However, in contrast to the … train and bus operators, airlines in Britain have managed to reduce the level of their transaction costs substantially over …