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Performance evaluation of Indian electrical distribution utilities in the post Electricity Act 2003 era
Saxena, Seema; Thakur, Tripta - In: International Journal of Engineering Management and … 2 (2011) 4, pp. 281-292
presents the measurement of technical efficiency for performance evaluation of electricity distribution utilities in India …
Persistent link: https://www.econbiz.de/10010670333
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Investment efficiency in the Italian water service industry: a benchmarking study using data envelopment analysis (DEA)
Storto, Corrado Lo - In: International Journal of Engineering Management and … 2 (2011) 4, pp. 293-312
The paper presents a benchmarking study of the Italian water service industry using data envelopment analysis. Sample … average pure technical and scale efficiency are situated at 92.62% and 93.91%, respectively, while the average technical … higher efficiency scores and that agglomeration economies are important in the provision of water integrated services. Large …
Persistent link: https://www.econbiz.de/10010670340
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A survey on bank branch efficiency and performance research with data envelopment analysis
Paradi, Joseph C.; Zhu, Haiyan - In: Omega 41 (2013) 1, pp. 61-79
The banking industry has been the object of DEA analyses by a significant number of researchers and probably is the most heavily studied of all business sectors. Various DEA models have been applied in performance assessing problems, and the banks' complex production processes have further...
Persistent link: https://www.econbiz.de/10010580787
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Assessment of service quality and benchmark performance in 3C wholesalers: forecasting satisfaction in computers, communication and consumer electronics industries
Chen, Lisa Y.; Mujtaba, Bahaudin G. - In: International Journal of Business Forecasting and … 1 (2009) 2, pp. 153-163
Customer-driven orientation for continuous improvement is an essential element embedded in the service industry. Sales representatives stress the unique qualities of their products or services to emulate and improve upon existing and potential competitors resulted in making their customers...
Persistent link: https://www.econbiz.de/10009359989
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Bank branch sales evaluation using extended value efficiency analysis
Eskelinen, Juha; Halme, Merja; Kallio, Markku - In: European Journal of Operational Research 232 (2014) 3, pp. 654-663
technical efficiency considerations. The branches operate in heterogeneous environments. We deal with the heterogeneity by …. We employ benchmark units similarly as in value efficiency analysis (VEA). However, we extend VEA in two ways. First, in … benchmark technology may or may not be in the feasible set. Second, we consider efficiency tests employing a benchmark with …
Persistent link: https://www.econbiz.de/10010738132
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Analyse der Konformitätskosten – dargestellt am Beispiel des Kundenservice eines Versandhandelsunternehmens
Hoeck, Michael - In: Metrika 18 (2007) 1, pp. 61-82
context different costs of service quality are portrayed. In addition, benchmarking via Data Envelopment Analysis (DEA) is …
Persistent link: https://www.econbiz.de/10010995057
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PORTFOLIO PERFORMANCE BENCHMARKING WITH DATA ENVELOPMENT ANALYSIS
WONG, PHILIP Y. L.; LEUNG, STEPHEN C. H.; GILLEARD, JOHN D. - In: Asia-Pacific Journal of Operational Research (APJOR) 30 (2013) 05, pp. 1350011-1
development, FM strategy and planning. FM benchmarking with DEA can enhance continuous improvement in service efficiency and cost … (FM) benchmarking difficulties: FM performance benchmarking analysis is often unsophisticated, relying heavily on simple … study is to investigate the relative efficiency of nine facilities with the same goals and to determine the most efficient …
Persistent link: https://www.econbiz.de/10010882946
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Air transport performance: current evidences about the efficiency of Italian airports
Brida, Juan Gabriel; Fasone, Vincenzo; Monterubbianesi, … - In: International Journal of Business Performance Management 15 (2014) 4, pp. 351-371
Charnes, Cooper and Rhodes (CCR), Banker, Charnes and Cooper (BCC) and superefficiency models, in order to obtain efficiency … returns to scale (VRS), indicating that scale is the prevailing source of efficiency. …
Persistent link: https://www.econbiz.de/10010944832
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Statistical evaluation of Data Envelopment Analysis versus COLS Cobb–Douglas benchmarking models for the 2011 Brazilian tariff revision
Costa, Marcelo Azevedo; Lopes, Ana Lúcia Miranda; … - In: Socio-Economic Planning Sciences 49 (2015) C, pp. 47-60
efficiency of power distribution utilities. The model is based on two benchmarking methods: Data Envelopment Analysis (DEA) and …In 2011, the Brazilian Electricity Regulator (ANEEL) implemented a benchmarking model to evaluate the operational … correlated, differences between the scores are as high as 41%. For some companies differences between the efficiency scores …
Persistent link: https://www.econbiz.de/10011209824
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Analysing financial services industry using data envelopment analysis
Malhotra, Rashmi; Malhotra, D.K.; Lafond, C. Andrew - In: International Journal of Applied Management Science 1 (2009) 3, pp. 217-246
operations research technique, to evaluate the relative financial strength of thirteen financial services firms by benchmarking …
Persistent link: https://www.econbiz.de/10005078552