One of the most-pervasive debates in literature on managing people is whether using "hard" or "soft" approaches produces better organizational performance--those seeking to influence behavior by pressuring or by nurturing. This paper examines this question in the context of a...

Little empirical work exists measuring if interagency collaborations delivering public services produce better outcomes, and none looking inside the black box at collaboration management practices. We examine whether there are collaboration management practices associated with improved...

Little empirical work exists measuring if interagency collaborations delivering public services produce better outcomes, and none looking inside the black box at collaboration management practices. We examine whether there are collaboration management practices associated with improved...

One of the most-pervasive debates in literature on managing people is whether using “hard†or “soft†approaches produces better organizational performance -- those seeking to influence behavior by pressuring or by nurturing. This paper examines this question in the context of...

Senior government executives make many decisions, and not-infrequently these are difficult. By "difficult" decisions, the literature generally means ones characterized by complicated and uncertain information, and hard tradeoffs among conflicting value objectives. In a range of interviews with...

Over the last decade there has been a dramatic expansion in use of performance measurement and performance management in government – using measures as a tool to improve performance along dimensions measured. Using this potentially powerful tool to try to remedy underperformance in government,...

The literature on the use of performance measurement in government has featured prominent attention to hypothesized unintended dysfunctional consequences such measurement may produce. We conceptualize these dysfunctional consequences as involving either effort substitution (reducing effort on...

The need for government organizations to change how they work is a major theme among practitioners and observers of government, discussed informally and repeated constantly at conferences for practitioners. The need for organizational change is also a preoccupying theme in the business world....

How are senior government executives who attempt to execute an ambitious vision requiring significant strategic change in their organizations able to succeed? How do they go about formulating a strategy in the first place? What managerial and leadership techniques do they use to execute their...

We analyze a model in which incentives in one period on one task can affect output more broadly through learning. If agents can invest in human or organizational capital, then output will increase both before and after short-term incentives. We develop a model of these e¤ects, and then we...