De Jager, J.W.; Van Zyl, D.; Toriola, A.L. - In: Journal of Air Transport Management 25 (2012) C, pp. 19-21
The paper examines emerging service factor considered by domestic airline passengers in South Africa and Italy. The findings revealed the emergence of very similar factor structures between the two countries. To an extent, these factors represent the various inter-linking service spheres that...