In this paper, we measure the productivity changes of 30 airports in Greater China during 2000–2006 by computing their Malmquist productivity indices using parametric output distance functions. On average, the productivity of airports grew at 10.3% annually over our period. In addition,...

This paper focuses on studying the relationship between customer satisfaction, measured by customer complaints, and the service quality of Chinese carriers. By using a quarterly unbalanced panel data set covering twelve large and small carriers, our fixed effect Tobit analysis shows that...

This paper reports a study of the patterns of productivity changes in 25 regional airports in China during the period 1995-2004. We found the average annual growth in airport productivity to be above 3%. By the decomposition of the Malmquist index, we identified the major source of productivity...

The paper looks at the technical efficiency of Chinese airports using multi-output stochastic input distance function analysis. This method provides a statistical test of scope economies to investigate the contribution of air cargo transport to airport efficiency. Our findings confirm the...