This paper explores the concepts of new pay and total reward from a theoretical and empirical perspective. The context is one of a UK public sector executive government agency tasked with delivering best value and modernising government agendas. The paper explores the theoretical framework...

How can we ensure high-quality public services such as health care and education? Governments spend huge amounts of public money on public services such as health, education, and social care, and yet the services that are actually delivered are often low quality, inefficiently run, unresponsive...

Productivity measurement efforts in the public sector are complicated by two fundamental issues: 1) the role of qualitative factors in service provision; 2) the underdevelopment of measurement culture. This paper describes and implements a new approach for measuring productivity of large public...

This study presents two case studies, each on a current initiative of contracting for primary health services in Brazil, one for the state of Bahia, the other for the city of Rio de Janeiro. The two initiatives are not linked and their implementation has independently sprung from a search for...

В статье рассматриваются подходы в новой институциональной экономической теории (НИЭТ), послужившие основой для политики реформирования бюрократии, получившей...

The aim of this paper is to show which reforms have been carried out in Spanish administrations to improve their management in terms of accounting, performance measurement and output-based budgeting, comparing them with the new public management paradigm of Anglo-Saxon countries. We try to...

Whilst in some way, audits can be seen as positive in terms of bringing about external accountability and regulation of high standards, the involvement of an approach in maintaining such standards by attaching a heavy weight to 'quality' control considerations is questionable. This is because...

Представлены идеальные типы институциональной структуры производства государственных услуг и дана краткая характеристика теоретического фундамента каждого...

What is contractual governance in a scenario of performance management? When approached from a static viewpoint, contracting is largely connected with the securing of resources, thus acquiring a capacity focus. In this article, we focus on contractual governance as a part of performance...