Narrow search
Showing 1 - 10 of 905
Cover Image
Quality of consulting services and consulting fees
Momparler, Alexandre; Carmona, Pedro; Lassala, Carlos - In: Journal of Business Research 68 (2015) 7, pp. 1458-1462
This study explores whether consulting service clients' degree of satisfaction can explain differences in consulting service fees to the same clients. By monitoring factors having a relationship with consulting fees as well as consulting service quality attributes, this study notes that client...
Persistent link: https://www.econbiz.de/10011264122
Cover Image
EXPLORATORY STUDY REGARDING THE QUALITY ASSESSEMENT OF SERVICES OFFERED BY AN AUTO REPAIR SHOP IN CLUJ-NAPOCA
Corina, Rusu - In: Annals of Faculty of Economics 1 (2012) 1, pp. 582-590
The quality of services should be treated as a resultant derived from the satisfaction of the costumers participating in the service consumption, which requires prior knowledge on the predictable behaviour and reactions of the clients to the offered services. In its turn, the service monitoring...
Persistent link: https://www.econbiz.de/10010607227
Cover Image
Management System Components Related to Service Providing Organizations from Developed Countries
Zdorovețchi, Cristina - In: Annals of the University of Petrosani, Economics 8 (2008), pp. 311-316
The Management system related to service providing organizations from developed countries contains a series of components to be approached: the service market, service provision, organization’s image, culture and philosophy of the organization to provide the service. Within a market economy,...
Persistent link: https://www.econbiz.de/10005184924
Cover Image
Modelling service quality in the construction industry
Sunindijo, Riza Yosia; Hadikusumo, Bonaventura H.W.; … - In: International Journal of Business Performance Management 15 (2014) 3, pp. 262-276
Service quality is seen as an important factor that affects client satisfaction and behavioural intention, which are considered as important contributors of business success. This research investigated the relationships between the three constructs in the context of small and medium construction...
Persistent link: https://www.econbiz.de/10010795454
Cover Image
Homeless youth's experiences with shelter and community care services: Differences between service types and the relationship to overall service quality
Altena, Astrid M.; Beijersbergen, Mariëlle D.; Wolf, … - In: Children and Youth Services Review 46 (2014) C, pp. 195-202
This study aimed to investigate the experiences of homeless youth with shelter and community care services, the association with the overall evaluation of service quality (overall evaluation score), and the way the experiences with particular service aspects were combined in the overall...
Persistent link: https://www.econbiz.de/10011064791
Cover Image
Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
Cover Image
HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466
Cover Image
Quality and Customer Satisfaction Spillovers in the Mobile Phone Industry
Chai, Kah-Hin; Ding, Yi; Xing, Yufeng - In: Service Science 1 (2009) 2, pp. 93-106
This study investigates the possible spillover effects of customer satisfaction from product manufacturer to service provider, and vice versa. The survey results provide empirical evidence for the presence of spillover effects of quality and customer satisfactions in the mobile phone industry....
Persistent link: https://www.econbiz.de/10010990640
Cover Image
Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach
Horváth, Matúš; Michalkova, Alexandra - In: Quality Innovation Prosperity 16 (2012) 1
One of the key performance indicators of quality management system of an organization is customer satisfaction. The process of monitoring customer satisfaction is therefore an important part of the measuring processes of the quality management system. This paper deals with new ways how to...
Persistent link: https://www.econbiz.de/10010990733
Cover Image
Market segmentation, service quality, and overall satisfaction: self-organizing map and structural equation modeling methods
Chen, Nai-Hua; Huang, Stephen; Shu, Shih-Tung; Wang, … - In: Quality & Quantity: International Journal of Methodology 47 (2013) 2, pp. 969-987
In a service-dominant paradigm, service is the core of society and industry. This study explores the hierarchical roles of core service, facilitating service, and supporting service that affect customer satisfaction in the service industry. Cable TV services in Taiwan are employed as an example,...
Persistent link: https://www.econbiz.de/10010993032