This introduction to the special issue on the globalization of service work provides an overview of the call center sector and its development in coordinated, liberal market, and emerging market economies. The introduction's authors situate this research in literature on the comparative...

Promoting the innovative potential of employees is a main challenge for HR professionals. Previous studies already stressed the role of job design for employee innovativeness. Building on the work of Karasek & Theorell (1990), we focus on the relation between job design, work engagement and...

It is generally agreed that major changes in work are taking place in the organisation of work as corporate structures are transformed in the context of economic globalisation and rapid technological change. But how can these changes be understood? And what are the impacts on social institutions...

How is women’s employment shaped by family and domestic responsibilities? This book, written by leading experts in the field, examines twenty-five years of change in women’s employment and addresses the challenges facing women today.

This book offers a unique combination of research, case studies and policy discussions. An assessment of national trends in 30 European countries precedes case studies of 14 of them, in which noted European specialists report on individual enterprises or sectors. The volume’s survey of...

This article explores how the experience of recession followed by austerity in the UK has differed not only by gender but also by ethnicity. This is undertaken through examining labour market developments and government policy responses in the immediate recession and the phase of unfurling...

Although access to higher education has helped many minority ethnic men and women improve their labour market position compared to prior generations or the less qualified, it remains unclear to what extent higher level qualifications facilitate an equalization of labour market outcomes with...

In earlier work (Rubery, 1988), the extent to which women might act as a flexible reserve over the business cycle was argued to depend on three main factors: the pattern of gender segregation and its relationship to employment change; women’s commitment to labour market participation; and...

Using data from a sample of 145 UK call centres, the authors test the core propositions of the strategic human resource management (SHRM) approach that: (a) there are coherent links through the SHRM chain from strategy, through operational requirements, to work design and human resource...