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A Longitudinal Analysis of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Share of Wallet

LARIVIÈRE, B.; KEININGHAM, T. L.; COOIL, B.; AKSOY, L. - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2011

largely disregarded temporal effects when investigating the relationship between satisfaction, commitment and customer loyalty …, contemporaneous changes in satisfaction has no significant incremental value as a predictor for changes in SOW. Finally the analysis … satisfaction and commitment improvement efforts similarly. …

Persistent link: https://www.econbiz.de/10008853034

Trust and Commitment in Professional Service Marketing Relationships in Business-to-Business Markets

Cater, Barbara - In: Managing Global Transitions 5 (2007) 4, pp. 371-390

This paper examines two very important concepts in marketing relationships – trust and commitment – whereby commitment is regarded as consisting of three components: affective, calculative and normative. The context of this study is professional services in a business-to-business market,...

Persistent link: https://www.econbiz.de/10005435902

Determining the Influence of HRM Practices on Increasing Organizational Commitment: An Empirical Research from Turkey

Bal, Yasemin; Bozkurt, Serdar; Ertemsir, Esin - ToKnowPress

Human resources have become the key source of competitive advantage for the organizations that strive in challenging environments. In order to retain and satisfy their employees, organizations should design their human resource (HR) functions and practices consistent with the expectations of...

Persistent link: https://www.econbiz.de/10011165947

Relations between organizational commitment and demographic factors: a research in banking sector

Dogar, Nizamettin - In: Academicus International Scientific Journal (2014) 10, pp. 103-115

Aim of this research is to answer if organizational commitment changes according to demografic factors. Inputs gained from 200 person sample group from banking sector. According to the analysis it is found that affective and continuance commitment increases with age and job experience, and all...

Persistent link: https://www.econbiz.de/10011265086

Organizational Commitment and Determinants of the Commitment in the context of Changing Working Conditions: Turkey Example*

TASDEMIR AFSAR, Selda - International Institute of Social and Economic Sciences - 2014

There are 3 aims of this study. These are 1) to determine whether there is a significant difference between affective, normative and continuance commitment of the academicians in foundation and state universities against the universities where they work or not, 2) to determine whether the...

Persistent link: https://www.econbiz.de/10011210320

Organizational Commitment and Employee Perceived TQM Excellence

Wickramaratne, W.P. Richard - In: Management and Labour Studies 38 (2013) 4, pp. 399-409

Today, product and service quality is a major concern in both private and public sector organizations since it serves as a means of facing global competition. However, we do not know exactly how organizational commitment of operational employees is related to the total quality management (TQM)...

Persistent link: https://www.econbiz.de/10010781268

Does CEO transformational leadership influence top executive normative commitment?

Yucel, Ilhami; McMillan, Amy; Richard, Orlando C. - In: Journal of Business Research 67 (2014) 6, pp. 1170-1177

Grounded in social exchange theory logic, this study proposes that CEO transformational leadership causes high normative commitment among top executives but this relationship is nonlinear. Specifically, top executives in Turkey express less normative commitment when their CEOs exhibits moderate...

Persistent link: https://www.econbiz.de/10010869842

Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

ARUSTEI, Carmen Claudia - In: Management Dynamics in the Knowledge Economy Journal 1 (2013) 3, pp. 497-519

Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be...

Persistent link: https://www.econbiz.de/10010969196

The impact of Core Competencies in improving the Organization commitment of employees in Mutah University in Jordan

Katawneh, Ahmad Izzoh; Osman, Abdullah - In: International Journal of Academic Research in Business … 4 (2014) 8, pp. 376-392

This study aimed to identify the impact of Core Competencies (Core of Administrative functions, Administrative roles Communication Skills Self-development) in Improving the Organization commitment (normative commitment, affective commitment, continuous commitment) in Mutah University, To achieve...

Persistent link: https://www.econbiz.de/10010929000

Organizational Commitment: A Proposal for a Wider Ethical Conceptualization of â€˜Normative Commitmentâ€™

González, Tomás; Guillén, Manuel - In: Journal of Business Ethics 78 (2008) 3, pp. 401-414

Persistent link: https://www.econbiz.de/10005075572