Narrow search
Showing 1 - 10 of 5,308
Cover Image
The next division of labour: work skills in Australian and Indian call centres
Russell, Bob; Thite, Mohan - In: Work, Employment & Society 22 (2008) 4, pp. 615-634
both Australian and Indian call centres is semi-skilled in nature. Work in India is managed more tightly but also offers …
Persistent link: https://www.econbiz.de/10010890437
Cover Image
‘India calling to the far away towns’
Taylor, Phil; Bain, Peter - In: Work, Employment & Society 19 (2005) 2, pp. 261-282
In recent years prominent companies have migrated call centre services to India provoking much-publicized fears for the … emerged in India. A critical review of literature on call centre work organization provides a conceptual framework, through … which Indian developments are analysed. Data comes from fieldwork conducted in India and a complete audit of the Scottish …
Persistent link: https://www.econbiz.de/10011137219
Cover Image
Professionalism ‘from below’: mobilization potential in Indian call centres
Vaidyanathan, Brandon - In: Work, Employment & Society 26 (2012) 2, pp. 211-227
While the ideology of professionalism is criticized by scholars as a tool of managerial control, the contestable and situated nature of its meaning can weaken this mechanism. Drawing on interviews with Indian call centre employees, the present study reveals how professionalism is understood by...
Persistent link: https://www.econbiz.de/10011137247
Cover Image
Indian call centre workers: vanguard of a global middle class?
Murphy, Jonathan - In: Work, Employment & Society 25 (2011) 3, pp. 417-433
The article explores how participation in the transnational interactive services industry impacts on the social identifications of Indian call centre workers. The article’s analytical framework builds from Bourdieu’s work on social stratification, contemporary theorizations of...
Persistent link: https://www.econbiz.de/10009370530
Cover Image
ПРЕОДОЛЕНИЕ СОЦИАЛЬНОГО НЕРАВЕНСТВА КАК ИМПУЛЬС К СОЦИОКУЛЬТУРНОЙ МОДЕРНИЗАЦИИ
АНАТОЛЬЕВНА, ШАБУНОВА … - In: Экономические и социальные … (2014) 3, pp. 69-83
В статье показано, что главными факторами, сдерживающими социокультурную модернизацию, служат социальное неравенство и низкий уровень жизни населения. А для...
Persistent link: https://www.econbiz.de/10011270243
Cover Image
СОЦИОКУЛЬТУРНЫЕ ТИПЫ НАСЕЛЕНИЯ РЕГИОНА
АЛЕКСАНДРОВНА, ЛАСТОЧКИНА МАРИЯ - In: Экономические и социальные … 22 (2012) 3, pp. 116-124
В статье представлен анализ данных социологического исследования, проведенного ИСЭРТ РАН в Вологодской области, который позволил выделить важнейшие аспекты...
Persistent link: https://www.econbiz.de/10011226149
Cover Image
`Doing things right', or `doing the right things'? Call centre migrations and dimensions of knowledge
Broek, Diane van den - In: Work, Employment & Society 22 (2008) 4, pp. 601-613
The nature of call centre `logics' and their predominance in routine commercial areas of the economy underscored much of the early research into call centre operations. Recent regulatory, structural and technological developments in advanced economies underscored subsequent migrations of call...
Persistent link: https://www.econbiz.de/10010890450
Cover Image
The (mis)representation of customer service
Bolton, Sharon C.; Houlihan, Maeve - In: Work, Employment & Society 19 (2005) 4, pp. 685-703
The growth of service work has introduced the customer as a third party to the employment relationship. Yet dominant images of customer relations portray docile service workers offering de-personalized care to sometimes aggressive but otherwise not much more agential customers. This paper seeks...
Persistent link: https://www.econbiz.de/10010890494
Cover Image
Trusting technical change in call centres
Prichard, Jane; Turnbull, Joanne; Halford, Susan; Pope, … - In: Work, Employment & Society 28 (2014) 5, pp. 808-824
Technical change is an on-going organizational challenge in call centres. While new technologies continually promise enhanced performance, not least by extending managerial control, the implementation of these technologies is an emergent process that requires effort by workers to establish new...
Persistent link: https://www.econbiz.de/10010942438
Cover Image
The Offshored World
Udupa, Sahana - eSocialSciences - 2007
There has been a clear change in the cultural milieu of the IT city Bangalore in the last few years. And while this may not be only due to the call centres that have sprouted providing high-paying jobs to thousands of young people, they are certainly a significant influence.
Persistent link: https://www.econbiz.de/10005341693