Although there is much emphasis on the importance of process alignment, organizational learning culture, and dynamic capability, little attention has been paid to their interactions and joint effects on performance. While the concept of dynamic capability has received increasing attention and...

This research was conducted primarily to identify favourable and unfavourable service behaviours in Korea through interviews with service employees, using the critical incident technique. The findings of this study provided basic information about premier customer service from Korean employees'...

Practices of knowledge management are context-specific and they can influence organizational effectiveness. This study examines the possible mediating role of knowledge management in the relationship between organizational culture, structure, strategy, and organizational effectiveness. A survey...

Purpose – This case-study research aims to examine best CSR practices in four Thai companies that were given CSR awards. The purpose is to report on best practices in CSR in Thailand. Design/methodology/approach – Four Thai companies that received the best CSR awards from the Stock Exchange...