En este articulo se exponen los resultados del estudio empírico llevado a cabo en 186 empresas de alojamiento turístico a nivel nacional certificadas con la marca “Q de Calidad Turística”, planteado con el objetivo de analizar las motivaciones que llevan a las empresas del sector...

La revisión bibliográfica previa a la realización de este trabajo de investigación nos ha permitido constatar que, en el ámbito de la gestión de la calidad, son necesarios trabajos de investigación empírica que analicen la estructura de las relaciones entre los factores críticos de la...

Health tourism is growing rapidly in recent years, positioning itself as an alternative to traditional tourism being health resorts the main representatives of this tourist segment. Health resorts like any other tourist services company should seek customer satisfaction in order to survive. In...

Various theoretical approaches uphold the relevance of the relationship between the form of management and performance. Different management styles influence the relationships of agencies [Jensen, M.C. (1998). <italic>Foundations of organizational strategy</italic>. Cambridge, MA: Harvard University Press], the...

The franchisee is usually the most vulnerable part of the franchise relationship, and should therefore receive greater protection from the legal framework. In this regard, the franchisor's pre-contractual disclosure duty has evolved in its legal status. Whereas its original purpose was to ensure...

The purpose of this special issue is to examine small businesses, innovation, and entrepreneurship, and show that, although these three concepts have their own specific literature and can be dealt with independently, they are closely related. From Schumpeter to the present, a stream of...

The present study analyses the relative efficiency of franchise services and characterises the best companies, confirming the relationship between efficiency and profit. These companies are from 'the trade and other services sector', the main group of service-providing companies in the Spanish...

Examining the database of applications to the Regional Government of Valencia's Institute for Small and Medium-sized Industries (Spain) for subsidies to aid technological development in small and medium-sized enterprises, this study seeks to explain the approval or rejection and the success or...