La revisión bibliográfica previa a la realización de este trabajo de investigación nos ha permitido constatar que, en el ámbito de la gestión de la calidad, son necesarios trabajos de investigación empírica que analicen la estructura de las relaciones entre los factores críticos de la...

Health tourism is growing rapidly in recent years, positioning itself as an alternative to traditional tourism being health resorts the main representatives of this tourist segment. Health resorts like any other tourist services company should seek customer satisfaction in order to survive. In...

En este articulo se exponen los resultados del estudio empírico llevado a cabo en 186 empresas de alojamiento turístico a nivel nacional certificadas con la marca “Q de Calidad Turística”, planteado con el objetivo de analizar las motivaciones que llevan a las empresas del sector...

Various theoretical approaches uphold the relevance of the relationship between the form of management and performance. Different management styles influence the relationships of agencies [Jensen, M.C. (1998). <italic>Foundations of organizational strategy</italic>. Cambridge, MA: Harvard University Press], the...

The franchisee is usually the most vulnerable part of the franchise relationship, and should therefore receive greater protection from the legal framework. In this regard, the franchisor's pre-contractual disclosure duty has evolved in its legal status. Whereas its original purpose was to ensure...

The present study analyses the relative efficiency of franchise services and characterises the best companies, confirming the relationship between efficiency and profit. These companies are from 'the trade and other services sector', the main group of service-providing companies in the Spanish...

The purpose of this special issue is to examine small businesses, innovation, and entrepreneurship, and show that, although these three concepts have their own specific literature and can be dealt with independently, they are closely related. From Schumpeter to the present, a stream of...

This study examines the complementary nature of Williamson's transaction cost theory and that of the resource-based view in the integration or externalisation of activities, with particular reference to services. Assessing comparative costs, idiosyncratic demands and core competences form the...