context different costs of service quality are portrayed. In addition, benchmarking via Data Envelopment Analysis (DEA) is …

potential increased vulnerability in economic systems. To do so we draw on concepts from information theory, robust system … potentielle accrue au sein des systèmes économiques. Pour ce faire, nous nous appuyons sur les concepts issus de la théorie de l …

d'optimisation défini sur l'ensemble des distributions de probabilités sous contraintes d'entropie. Cette article offre …

confirmation analyses, whereas the Grey System entropy weight method is applied to calculate the relative weights of the various …

(FM) benchmarking difficulties: FM performance benchmarking analysis is often unsophisticated, relying heavily on simple … development, FM strategy and planning. FM benchmarking with DEA can enhance continuous improvement in service efficiency and cost … saving. This will help reduce utility cost as well as pollution. This paper fills the gap in the research of FM benchmarking …

In 2011, the Brazilian Electricity Regulator (ANEEL) implemented a benchmarking model to evaluate the operational … efficiency of power distribution utilities. The model is based on two benchmarking methods: Data Envelopment Analysis (DEA) and …

operations research technique, to evaluate the relative financial strength of thirteen financial services firms by benchmarking …

detection and analysis of process inefficiency. The benchmarking of transactions reveals insights concerning the performance of … as well as the results of an application in a large organisation. The benchmarking approach is based on data envelopment …

order to increase, without trade-off, financial and social performance of inefficient MC2, a benchmarking approach combing … DEA and performance indicators has been developed. DEA is used for identifying best-practices and setting benchmarking … toward their goals, i.e., for implementing benchmarking. Complementarity of both approaches provides a tool box for improving …