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Assessment of service quality and benchmark performance in 3C wholesalers: forecasting satisfaction in computers, communication and consumer electronics industries
Chen, Lisa Y.; Mujtaba, Bahaudin G. - In: International Journal of Business Forecasting and … 1 (2009) 2, pp. 153-163
electronics) wholesalers in Taiwan. This study intends to select a best practice for service as a benchmark through which firms …
Persistent link: https://www.econbiz.de/10009359989
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Measuring customer satisfaction with internet banking: an exploratory study
Hwang, Hsin-Ginn; Chen, Rai-Fu; Lee, Jia-Min - In: International Journal of Electronic Finance 1 (2007) 3, pp. 321-335
The purpose of this study is to develop a measurement instrument for customer satisfaction with internet banking (IBCS …
Persistent link: https://www.econbiz.de/10008539392
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Measuring customer satisfaction with internet banking: an exploratory study
Hwang, Hsin-Ginn; Chen, Rai-Fu; Lee, Jia-Min - In: International Journal of Electronic Finance 1 (2007) 3, pp. 321-335
The purpose of this study is to develop a measurement instrument for customer satisfaction with internet banking (IBCS …
Persistent link: https://www.econbiz.de/10005818602
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LA INFLUENCIA DE LA CALIDAD DE SERVICIO LOGÍSTICO EN LA LEALTAD. UN ANÁLISIS DEL PAPEL MODERADOR DE LAS TIC / THE RELATIONSHIP BETWEEN LOGISTICS SERVICE QUALITY AND LOYALTY. THE MO...
Servera Francés, D.; Gil Saura, I.; Fuentes Blasco, M - In: Investigaciones Europeas de Dirección y Economía de … 15 (2009) 3, pp. 33-54
de estas relaciones. / This paper focuses on the study of the ICT applied to the role of logistics in companies …
Persistent link: https://www.econbiz.de/10010565844
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The Quality of Outsourced Logistics Service: A Collectivist Culture Perspective
Rahmat, Abdul Khabir; Faisol, Nasruddin - Volkswirtschaftliche Fakultät, … - 2014
The purpose of the study is to explore on the elements of outsourced logistics service quality and how the users … which were carried out with the executive officers and department managers of four logistics providers firms and one … towards customer satisfaction. There are four (4) logistics service quality elements identified include timeliness, task …
Persistent link: https://www.econbiz.de/10011107643
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How to build an e-learning product: Factors for student/customer satisfaction
Dominici, Gandolfo; Palumbo, Federica - In: Business Horizons 56 (2013) 1, pp. 87-96
The increasing use of web technologies has changed the way business is done, including in the field of education. In the last decade, the development of electronic learning (e-learning) systems became crucial to meet students’ demand. In this study, we adopt a relationship marketing...
Persistent link: https://www.econbiz.de/10010603470
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A novel approach to regression analysis for the classification of quality attributes in the Kano model: an empirical test in the food and beverage industry
Chen, Li-Fei - In: Omega 40 (2012) 5, pp. 651-659
categories, as well as mixed-class distribution. Using popular tools and techniques for the measurement of customer satisfaction …
Persistent link: https://www.econbiz.de/10010573951
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Determining the Priority of Critical Service Attributes: An Integrated Model and an Empirical Case Study in the Higher Education Sector
Sukwadi, Ronald; Yang, Ching-Chow; Fan, Liu - In: Service Science 4 (2012) 4, pp. 308-319
Today, higher education institutions (HEIs) are realizing the significance of customer-oriented philosophies and quality management systems to help manage their operations on educational services. This paper starts with a review of some previous models and then outlines the results of a study...
Persistent link: https://www.econbiz.de/10010630538
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ОСОБЕННОСТИ СОВРЕМЕННОГО АУТСОРСИНГА В ЛОГИСТИКЕ
ВАСИЛЬЕВНА, ШИРОКОВА АНАСТАСИЯ - In: Известия Тульского … (2014) 3, pp. 320-326
Исследуются особенности использования аутсорсинга в логистике, разработанные зарубежными и российскими авторами. Особое внимание уделяется классификации...
Persistent link: https://www.econbiz.de/10011229366
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Infrastrukturentwicklung im europäischen Korridor Rotterdam-Genua: das INTERREG-IV-B-Projekt "Code 24"
Scheck, Christoph; Wilske, Sebastian - In: Schneller, öfter, weiter? Perspektiven der …
The growing mobility of the last years influences the development of economy, environment and space. In this context there are new areas of conflict both between transport and settlement development and between economy and environment. Extra high increases are expected in the multi-modal...
Persistent link: https://www.econbiz.de/10011266736