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Quality improvement and redesign of performance measurement systems: an application to the academic field
Franceschini, Fiorenzo; Turina, Elisa - In: Quality & Quantity: International Journal of Methodology 47 (2013) 1, pp. 465-483
The increasing competition both in the public and private sectors gave rise to a growing interest in quality …
Persistent link: https://www.econbiz.de/10010992946
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Performance topology mapping: understanding the drivers of performance
Silvestro, Rhian - In: International Journal of Production Economics 156 (2014) C, pp. 269-282
Understanding the drivers of performance is fundamental to the development of operations strategy and the effective management of operations. Emerging from the service management literature, the service profit chain is a framework which draws together many assumptions about the drivers of...
Persistent link: https://www.econbiz.de/10010906448
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Evaluating conflicting performance on driver and outcome measures: the effect of strategy maps
Mastilak, Christian; Matuszewski, Linda; Miller, Fabienne; … - In: Metrika 23 (2012) 2, pp. 97-114
This study examines how strategy maps affect balanced scorecard (BSC) evaluators’ assessments of managerial performance. We examine a setting in which managers achieve target levels of performance on driver measures but not outcome measures. Without a strategy map, the more evaluators believe...
Persistent link: https://www.econbiz.de/10010938245
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Performance Measurement Model – Developing and Testing a Measurement Model Based on the Simplifi ed Balanced Scorecard Method
Ćar, Muamer Bezdrob Mirha Bičo - In: Zagreb International Review of Economics and Business 15 (2012) Special Conference Issue, pp. 79-98
The purpose of this research is to design and test a performance measurement model that is based on the balanced scorecard method, which would be simple enough to be easily implemented and used by a large number of companies. Along with a thorough literature review, all necessary hypotheses that...
Persistent link: https://www.econbiz.de/10011006981
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Performance outcomes of balanced scorecard application in hospital administration in China
LIN, Zhijun; YU, Zengbiao; ZHANG, Liqun - In: China Economic Review 30 (2014) C, pp. 1-15
This study investigates current status of balanced scorecard (BSC) application and its impact on hospital performance in China. A nationwide survey indicates that a large portion of Chinese public hospitals have adopted BSC in hospital administration at present. By applying univariate and...
Persistent link: https://www.econbiz.de/10010931695
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THE RELATIONSHIP BETWEEN STRUCTURAL EQUATION MODELING AND BALANCED SCORECARD: EVIDENCE FROM A SWISS NON PROFIT ORGANIZATION
Morard, Bernard; Stancu, Alexandru; Jeannette, Christophe - In: Review of Business and Finance Studies 3 (2012) 2, pp. 21-37
This paper studies the relationship between structural equation modeling and Balanced Scorecard in a Swiss non-profit establishment. Using financial and non-financial performance indicators collected directly from the organization, the paper proposes a rational construction and analysis of...
Persistent link: https://www.econbiz.de/10011212555
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From Performance Measurement to Strategic Management Model: Balanced Scorecard
SAVSAR, Cihat - In: Journal of Economic Development, Environment and People 4 (2015) 1, pp. 7-15
In Today's competitive markets, one of the main conditions of the surviving of enterprises is the necessity to have effective performance management systems. Decisions must be taken by the management according to the performance of assets. In the transition from industrial society to information...
Persistent link: https://www.econbiz.de/10011213337
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A Fuzzy MCDM Approach for Evaluating Listed Private Banks in Tehran Stock Exchange Based on Balanced Scorecard
Momeni, Mansour; Maleki, Mohammad Hassan; Afshari, … - In: International Journal of Business Administration 2 (2011) 1, pp. 80-97
In today competitive world, banks in order to promote and progress should constantly utilize approaches and patterns … for evaluating their function in organization. Concerning the importance of discussion, evaluating banks functions seems … of BSC for evaluating and assessing banks have been designated through studying perspectives, missions, solutions, banks …
Persistent link: https://www.econbiz.de/10011267213
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HOW DO AUSTRALIAN FAST-GROWTH SMALL-TO-MEDIUM ENTERPRISES MEASURE PERFORMANCE?
TAN, CAROLINE SWEE LIN; SMYRNIOS, KOSMAS X. - In: Journal of Enterprising Culture (JEC) 19 (2011) 01, pp. 41-60
Utilizing a case study methodology, this study investigates ways in which fast growth small-to-medium enterprises (FGSMEs) measure firm performance. This investigation, involving 21 interviews with 18 companies, revealed that FGSMEs seem to adopt a multi-level approach involving different...
Persistent link: https://www.econbiz.de/10009292998
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Multi-criteria analysis using latent class cluster ranking: An investigation into corporate resiliency
Mistry, Jamshed; Sarkis, Joseph; Dhavale, Dileep G. - In: International Journal of Production Economics 148 (2014) C, pp. 1-13
In this paper, we introduce a multi-stage multiple criteria latent class model within a Bayesian framework that can be used to evaluate and rank-order objects based on multiple performance criteria. The latent variable extraction in our methodology relies on Bayesian analysis and Monte Carlo...
Persistent link: https://www.econbiz.de/10010729618