В статье предложено создание систем управления качеством гостиничных предприятий, основанной на принципах системы всеобщего менеджмента качества (ВМК)....

This study involved a preliminary investigation of three medium-sized Australian companies which are implementing quality management in some for M, in order to identify quality and productivity improvements, and profitability changes, which could be directly attributed to the implementation of...

The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM). Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation...

This article analyzes the diffusion process of the Total Quality Management (TQM) paradigm, and, more specifically, evaluates the diffusion process of the EFQM model, one of the most successful self-evaluation models for TQM all over the world. The work refers to the major level of dissemination...

Having considered the current situation of the Croatian educational system and the quality of all its individual components, we can’t help but notice that the awareness of the importance of education as a foundation for the growth and development of each country isn’t strong enough....

Nowadays, there are countries, systems and cultures where the issue of quality management and all the items implied are firmly on the agenda for higher education institutions. Whether a result of a growing climate of increasing accountability or an expansion in the size and diversity of student...

Empowerment (giving others, within operative levels, a certain degree of decision-making power) is one of the requirements to execute quality management programs. The autonomy afforded by empowering others could be detrimental to systems where complexity and variability is high, as local...

Management control in training institutions is still a missing topic in theoretical and empirical management control research. Therefore the following article presents a framework of management control in training institutions based on the main terms discussed in this context. To illustrate and...

Der Beitrag behandelt die erst kürzlich in der Zeitschrift Die Betriebswirtschaft durch Haller (2004) aufgeworfene Frage, ob und inwiefern ein funktionierendes Qualitätsmanagement Einfluss auf die Wirtschaftlichkeit von deutschen Unternehmen nimmt. Konkret wird im Rahmen einer empirischen...

Task statement: This article is an attempt to study the issues of quality management of business processes and production with respect to companies operating in the agricultural sector. The global agribusiness is a special sphere of production, which is aimed at meeting the most important...